Another key requirement is the ability to engage other IT disciplines and act on the rich, impactful insights that deliver value to the business. In doing so, its analysts are underlining the importance of being able to ingest large volumes of diverse data sets and apply ML and analytics. Gartner has segmented the requirements of AIOps platforms across three areas: Use domain-centric AIOps features built into a monitoring tool for a one-off, specific use case, and deploy a domain-agnostic, standalone solution with a roadmap straddling multiple use cases.” * Companies should “choose between domain-centric or domain-agnostic AIOps by allowing the use case to determine the approach.
There is significant potential to derive increased value and “enable task automation, knowledge management, and change analysis by selecting an AIOps platform that supports bidirectional integration with IT service management (ITSM) tools.” *.Implement an AIOps strategy that covers the three aspects of observe, engage, and act.Here are my top three takeaways and action items for businesses, gleaned from the report: Gartner reports that, “over the past 12 months, AIOps formed part of the conversation in 40 percent of all inquiries with Gartner clients on IT performance analysis.” * At BMC, our customers are increasingly interested in how AIOps can address their growing complexity and volume of data, which are slowly outpacing humans’ ability to manage alone. (For anyone new to the concept, check out our introduction to AIOps.) The Market Guide includes new insights from leaders surveyed by Gartner into how AI, machine learning (ML), and analytics can enhance monitoring and event management to drive greater benefits across IT operations (ITOps) practices and the entire business. Key findings of the guide show that artificial intelligence for IT operations (AIOps) is continuing its rapid growth, with a pandemic-driven shift from aspirational to practical implementations such as event correlation. Gartner recently released the 2021 version of its Market Guide for AIOps Platforms.
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